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No-Charge
Guarantee
If we cannot
help you to
resolve your
computer problem
online or by
telephone, your
credit card will
not be charged.
Terms and
Liability
Pctechnc
will not be held
liable for lost
data or any
damage resulting
from a support
session. We
cannot be held
responsible for
a computer in a
previously
unknown
condition. Such
a computer could
be in a
condition of
imminent failure
and, as such,
could fail
during a support
session and
appear to have
been caused by
the support
session.
Although our
support
technicians take
precautions,
there is always
a risk, however
small, of
accidental data
loss. By
purchasing
support from
Pctechnc,
you agree to all
the terms of
service herein
and assume all
risks. Also,
Pctechnc
will NOT be held
responsible for
any damages
caused by the
services of any
third-party
software
providers
recommended by
us or yourself.
Pctechnc
support plans
only cover
computer
problems that
can be fixed
remotely. Some
computer
problems cannot
be fixed online
or by telephone.
The support plan
does NOT cover
the cost of
replacement
parts, software,
labor, or
services from
third-party
service
providers. If
unable to
correct your
problem on line
then
Pctechnc
has the
capability of
sending a
technician to
your location at
varied prices.
Price will be
quoted to
customer prior
to dispatch.
Availability
Pctechnc
cannot guarantee
the availability
of tech support
since we have no
control of
internet
outages, service
providers,
hosting servers,
etc. If for some
unforeseen
reason beyond
our control we
cannot
provide support
at your
scheduled
appointment
time, we will
contact you by
phone and make
arrangements to
reschedule.
Please be aware
that if you
request ASAP
support, you may
not receive
immediate help.
If we have a
high volume of
support
requests, a
support
technician might
not be available
for immediate
assistance. In
such a case, we
will put you on
a waiting list
and notify you
by phone as soon
as a support
technician is
available to
assist you. You
will also have
the option to
schedule an
appointment
should this time
not be
convenient to
you.
Privacy
Pctechnc
greatly values
your privacy.
Any information
we collect
from our
customers is
solely for our
own internal use
and we do not
give this
information out
to any third
party.
Credit Card
Use
We ask for
credit card
information up
front so that
our service is
not taken
advantage of.
Before
proceeding with
a support
session, we must
have
verification of
your credit card
either online or
by phone. This
is to ensure
that payment
will be made
once the support
session is
complete. You
will receive an
email
confirmation of
your order and
credit card
verification
once you have
gone through the
process. Your
credit card will
not be charged
until after your
support session
has been
completed and
verified by you.
Acceptance of
Policy
By using
Pctechnc,
you signify your
acceptance of
this Policy
Statement. If
you do not agree
or are not
comfortable with
any policy
described in
this Privacy
Statement, your
only remedy is
to not use the
services of
Pctechnc.
We reserve the
right to modify
this Policy
Statement at any
time. Your
continued use of
any portion of
Pctechnc,
following
notification or
posting of such
changes, will
constitute your
acceptance of
those changes.
If you have
questions or
concerns about
our specific
policies, please
contact us
through our
contact us
page.
Notification
and Changes
If we change our
Policy
Statement, we
will post those
changes on this
page so our
users are aware
of the
information.
Users should
check this
policy
frequently to
keep abreast of
any changes that
have been made
to the policy. |
